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Frequently Asked Questions
Got questions? Find quick answers to commonly asked queries about Wiyak's services, features, and policies in our FAQ section, simplifying your Wiyak experience.
Simply download WIYAK app, create an account, enter your destination and pickup location, choose your preferred car category, choose your payment preference, and confirm your booking.
Our fleet includes a mix that serves a variety of mobility options at different price points based on affordability, ranging from luxurious limousines to standard Cabs.
In addition to our reliable delivery service, we also offer the convenience of renting a vehicle with a driver for up to 24 hours. Moreover, our App provides access to a personalized butler service for your added comfort and assistance.
Absolutely. Our drivers go through rigorous screening and training to meet WIYAK’s high quality service standards with a 10-point driver inspection process including:
- Proficiency in English and Arabic
- Strong navigational skills
- Good hygiene and professionalism
- Focus on customer service to create enjoyable experiences
The fare is calculated based on factors such as distance, time, and the type of car category selected. You will see the estimated fare before confirming your booking, and there are no hidden charges.
WIYAK App offers various payment options, including credit/debit cards and digital wallets. Simply choose your preferred payment method for a seamless transaction.
Yes, you can schedule rides in advance through the app. Specify the date, time, and destination, and WIYAK will ensure a timely and reliable pickup.
You can cancel a booking through the app. However, please note that cancellation policies and fees may apply, depending on the timing of the cancellation.
Once your ride is confirmed, you can track the location of your ride using the app. This feature ensures you stay informed about the arrival time and route of your vehicle.
Currently, our services are focused on Kuwait, but we are actively exploring expansion opportunities to serve passengers in other cities and regions.
Safety is our top priority. Our drivers undergo background checks, and all rides are tracked in real-time. We also provide an emergency SOS button in the app for immediate assistance.
Yes, we offer corporate accounts with personalized solutions for businesses. Contact our support team for more information on setting up a corporate account.
We welcome your feedback. You can rate your driver and provide comments within the app once you complete your ride. For specific issues, our customer support team is available via phone or WhatsApp.
***Feel free to contact our support team if you have any additional questions or concerns not addressed in this FAQ section. Safe travels!